Shipping Policy
Last updated: March 12, 2025
Shipping Destinations
We currently ship to all 50 US states and US territories. International shipping is not available at this time.
Shipping Options & Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $5.99 (Free over $50) |
| Expedited Shipping | 3-5 business days | $9.99 |
| Express Shipping | 1-2 business days | $19.99 |
Note: Delivery times are estimates and do not include order processing time. Business days are Monday through Friday, excluding federal holidays.
Free Shipping
We offer free standard shipping on all orders over $50 within the continental United States. This offer applies automatically at checkout when your order total (before taxes) exceeds $50.
Order Processing
Orders are typically processed within 1-2 business days. Orders placed after 2:00 PM PST or on weekends/holidays will be processed the next business day.
You will receive a confirmation email with tracking information once your order has shipped.
Shipping Carriers
We ship via USPS, UPS, and FedEx depending on your location and the shipping method selected. The carrier will be indicated in your shipping confirmation email.
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can track your package by:
- Clicking the tracking link in your shipping confirmation email
- Visiting the carrier's website and entering your tracking number
- Contacting our customer service team
Shipping to PO Boxes
We can ship to PO Boxes via USPS. However, expedited and express shipping options may not be available for PO Box addresses.
Address Accuracy
Please ensure your shipping address is accurate and complete. We are not responsible for packages delivered to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, you will be responsible for additional shipping charges.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged:
- Lost packages: Contact us if your tracking shows delivered but you haven't received your package. We will work with the carrier to locate your order or issue a replacement.
- Damaged packages: Please take photos of the damaged packaging and products and contact us within 48 hours of delivery. We will arrange for a replacement at no additional cost.
Shipping Delays
While we strive to meet our estimated delivery times, delays may occur due to:
- Weather conditions
- Carrier delays
- High volume periods (holidays, sales events)
- Incorrect or incomplete shipping information
We are not responsible for delays caused by the shipping carrier or circumstances beyond our control.
Contact Us
If you have any questions about shipping, please contact us:
LeanPact LLC
61 Hills Street
Manchester, CT 06040
United States
Email: support@leanpact.shop
Phone: +1 (533) 123-6423